Student Tech Help
Student Tech Help
The library offers Student Tech help. Get help with:
- Printing
- Connecting to WiFi
- Setting up a library loaned laptop
- Using Canvas or Google apps
- And more!
How to...
General Instructions
CRC faculty, staff, and students can connect to our network using a smartphone, tablet, or laptop.
The name of the CRC Wi-Fi network is LRCCD.
- Open your Network and Sharing Center, or, if you have a MAC, open the Network Preferences to view available Wi-Fi Networks. Click connect to LRCCD Wi-Fi.
- You will be prompted to enter a username and password (the same W-ID and password you use to access eServices and Canvas).
- You may be asked to accept a security certificate on your device.
For Android Devices
When connecting to our wireless network on an Android device, you may be asked to configure some settings. If you are asked to do this, the following settings are the ones you should use:
- EAP Method: PEAP
- Phase 2 authentication: MSCHAPV2
- CA Certificate: unspecified
- Identify: Your W-ID
- Password: The password is the one associated with your W-ID#
These instructions are also available as a printable document (PDF).
Did you know that you can store all of your documents in the cloud using Google Drive? All students are given access to Google Drive when they start taking classes and it is a great option for backing up your files. To access your Google Drive, go to the CRC homepage and click on the link for Los Rios Gmail and Google Apps under Student Login:
You will be asked to enter your student ID and password and then are taken to a screen that includes a link for Google Drive like this:
Clicking on the link takes you to your Google Drive where you can store any documents that you wish. You can also create new documents using Google’s Productivity Apps that work much like Microsoft Office’s Apps. For example, Google Docs is very similar to Microsoft Word, Google Slides is like PowerPoint, Google Sheets works like Excel, etc. To create new documents, first click on the New icon which is usually in the upper left hand corner and looks like this:
Once you click on the icon, a small menu opens and you can choose what you want to do:
For example, if you click on Google Docs, you will be able to create a new document in your browser in much the same way that you can work in Microsoft Word, even the controls are similar:
Notice that a new document is called “Untitled document”. To change the name, just click on those words and type in whatever name you would like. Google will save automatically as you type, so you don’t have to worry about closing your document or browser by accident! Once you create anything using Google, it will show up on your Google Drive homepage by clicking on My Drive:
You can also upload files from anywhere to Google Drive by dragging them onto the home screen. You should see this pop up as you are dragging:
This is just an overview of a few of the things you can do with Google Drive. If you want to get more training, please visit the Google Drive Help Center.
You can set up your school email to automatically forward your messages to another address. You can choose to forward all new messages, or just certain ones. You can only set up forwarding on a computer, and not on the Gmail app.
Turn On Automatic Forwarding
- On your computer, open Gmail using the account from which you want to forward messages. You can only forward messages for a single Gmail address, and not an email group or alias.
- In the top right, click Settings.
- Click Settings.
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, click Add a forwarding address.
- Enter the email address you want to forward messages to.
- Click Next/Proceed/OK.
- A verification message will be sent to that address. Click the verification link in that message.
- Go back to the settings page for the Gmail account you want to forward messages from, and refresh your browser.
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, select Forward a copy of incoming mail to.
- Choose what you want to happen with the Gmail copy of your emails. We recommend Keep Gmail's copy in the Inbox.
- At the bottom of the page, click Save Changes.
Turn Off Automatic Forwarding
- On your computer, open Gmail using the account from which you want to stop forwarding messages.
- In the top right, click Settings.
- Click Settings.
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, click Disable forwarding.
- At the bottom, click Save Changes.
Tech Support Hotline
Phone: (916) 691-7055
Available during in-person hours listed above.
Hours
Open hours for fall semester: August 26 to December 19.
Fall In-Person Hours
Monday to Thursday:
8:00 am to 8:00 pm
Friday:
8:00 am to 4:00 pm
Saturday, Sunday:
Closed
Closed for holidays:
September 2; November 11; November 28 to December 1
Research Help
Available in-person, by research appointment, or Ask a Librarian.
Location
Library Building, between 2nd and 3rd floors
CRC Main Campus
Student Tech Help can be found on the right after entering the Library.